Returns & Exchanges

At Rotate Watches, we want you to be completely satisfied with your new timepiece, which is why we offer a 30-day return window for all unworn items in their original packaging. If your watch or DIY kit doesn't meet your expectations, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the watch, tools, and any documentation back into the original display box to ensure the items are protected during transit.

3

Attach the Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping mailer.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing